Shipping policy
SHIPPING POLICY
At VALOR, every product is made just for you. That means a little extra time to create it, but better quality and less waste.
ORDER PROCESSING
All items are made to order.
Orders are typically processed within 2–5 business days before they ship. During busy periods, processing times may be slightly longer.
SHIPPING TIMES
Once your order ships, estimated delivery times are:
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Standard U.S. Shipping: 3–7 business days
Total delivery time = processing time + shipping time
Please note that delivery times are estimates and not guaranteed.
MULTIPLE SHIPMENTS
If you order multiple items, they may arrive in separate packages.
This is because different products may be produced and shipped from different facilities. You will receive tracking information for each shipment.
TRACKING YOUR ORDER
You’ll receive a tracking number by email once your order ships.
Please allow up to 48 hours for tracking updates to appear.
LOST OR STOLEN PACKAGES
Once your order has shipped, it is handled by the carrier.
If your package is marked as delivered but cannot be found, we recommend contacting the carrier directly to file a claim.
We are not responsible for lost or stolen packages after delivery.
INCORRECT SHIPPING INFORMATION
Please double-check your shipping address at checkout.
VALOR is not responsible for orders shipped to incorrectly entered addresses. If an order is returned due to an incorrect address, additional shipping fees may apply to resend it.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, we’ll make it right.
Please email shane@valorsportsclub.com within 5 days of delivery with:
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Your order number
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A description of the issue
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Clear photos of the item
We’ll work quickly to resolve the issue with a replacement.
SHIPPING LOCATIONS
We currently ship to:
United States / Canada / Major regions (US, EU, UK, CA, AU)
INTERNATIONAL ORDERS (IF APPLICABLE)
International shipments may be subject to customs fees, duties, or taxes. These are the responsibility of the customer.